Guest tabs

Guest tabs consist of orders made by a customer in a single visit.

A guest tab is opened the first time a customer makes an order, or, in the club system, when the guest receives his club card.

Further orders made by the customer within the same visit are added to the guest tab.

One or more customers can be served on one guest tab. The number of customers is specified in the guest tab. Table number, name of the client and his privilege can also be specified in the guest tab.

Guest tabs can be split or joined in Tillypad XL POS.

If the client has an ID, his ID information is entered into his guest tab.

Note

In Tillypad XL POS, changing the guest tab privilege to <No privilege> will remove both the privilege and the client and his ID information from the guest tab.

Changing the client ID in the guest tab to (empty) in Tillypad XL Manager will remove the privilege from the guest tab but will keep the client information unchanged.

A guest tab specification can contain additional privileges. On the terminal (in Tillypad XL POS), discounts (markups) are calculated automatically for all privileges applied to the guest tab when submitting guest tab orders.

Note

In Tillypad XL Manager, guest tab privileges are counted only if the discount was recalculated manually for that guest tab.

When the guest tab is opened, the required menu items are added to the order. Bills and receipts are generated for the order. A printed bill is given to the customer, and when the bill is paid, the customer is given a receipt. After the customer pays his orders, the guest tab is closed. Privileges, discounts, markups and auto-orders are counted when paying orders. Points are credited and deducted when guest tab orders are submitted.

Guest tab operations are carried out in the Waiter, Fast Food, Administrator, Club waiter and Club cashier modes of Tillypad XL POS. The waiter selects a table on the seating layout, opens a guest tab and enters orders. Then, the system automatically processes orders, generates order tickets and sends them to the kitchen for producing. Items are served to the customer (in a set order if course is specified). The bill is printed to be paid by the customer.

Guest tabs can have the following statuses.

The newly created guest tab will have the Open status. Guest tabs with the Open status can be viewed, edited and deleted both on the terminal (in Tillypad XL POS) and on the manager's working place (in Tillypad XL Manager).

After fiscal payment of all receipts of the guest tab, the guest tab is assigned the Closed status.

The guest tab is now read-only and only its status can be edited.

The Open for changes status is used to allow making chages to closed guest tabs.

Note

Guest tabs can be carried over to the next business day or closed (submitted) at closing the business day. This can be set separately for each division. Configuration is made in the Divisions directory.

The Remote guest tab monitoring window with the list of operations can be opened for any guest tab. If the the device where the operation was carried out was under video surveillance, the remote view window can be opened and the video recording of the operation can be viewed. If the operation was carried out on the terminal, the recording of the terminal screen can be viewed.

The list of all guest tabs created in the division is stored in the Guest tabs document list. Guest tab list can be generated by any date range, client, order, bill or other parameters. Associated windows will open: