Order is a list of goods and services that have been ordered by a client and are subject to payment.

Goods and services offered to clients are listed in the Menu directory.

Orders are taken by employees at the POS terminal. Orders made by a client during one visit are added to the guest tab created for this client. When all the chosen menu items have been added, the order is registered and the guest tab is submitted for payment. When orders are registered, sales tickets are printed for menu items belonging to the Stock item class. For example, sales tickets are printed on the remote printer installed in the kitchen, where dishes are prepared.

If an order is taken in the Restaurant waiter mode on the POS terminal, the operator selects the table (from the layout or from the list of tables and guest tabs), manually creates a new guest tab and enters the customer's orders into it.

If the Club waiter mode is used, the customer is first given an ID and a guest tab is created in the Club cashier mode. Subsequently all orders are added to this guest tab when the ID is entered at the POS terminal. Orders are created automatically when the first menu item is selected.

If the Fast Food mode is used, a guest tab is created automatically when the first menu item is added to a new order.

Orders have specifications, i.e. a list of added menu items. An order can contain dishes, goods, times and simple services, as well as prepaid credits. If a timed service is added to an order, its charge rate must be included as its child item. The user can add any comments to specification items.

Menu items (including timed services) can be sold at a fixed price or according to a price schedule. If a menu item with a price schedule is added to an order, its price will be as specified in the price schedule for the time of the day.

The order is used to create a bill, which is paid by the customer, and then a receipt. If the club system is being used, when the customer provides his ID, bills will be generated for all the orders belonging to the guest tab associated with the ID.

An order can be paid by multiple receipts for different sales departments.

Payment can be made using different payment methods (cash or non-cash, bank or club card etc.). All discounts, markups and bonuses are taken into account when an order is paid.

A status is assigned to the order depending on what stage it is at:

Newly created orders have the status Not ready. When an order is submitted it is given the status Submitted. Such orders are read only. They cannot be edited or deleted, only their status can be changed.

To be deleted, an order must have the status Not ready. When deleting an order it is necessary to specify the types of documents and operations associated with it that must be deleted together with the order. If the order has already been submitted and its guest tab has been closed, in order to delete the order and its items the guest tab must be opened.

If the division that the order belongs to has Carry over guest tabs set to Yes, the order can be carried over to another business day. After closing a business day, the user:

If an order or its item has a promotion category, the amount of payment is automatically adjusted to applicable discounts and markups when the order is submitted. An auto-order is added as a separate order to the guest tab specifications when the order is submitted. Then the amount of payment is automatically recalculated.

The list of all orders created on the terminals is kept in the Orders document list. The list can be created for selected POS terminals, guest tabs and business days. Associated windows will open: