An order is a list of goods and services that have been ordered by a client and are subject to payment.

The goods and services offered to clients are listed in the Menu directory.

Orders are taken by employees on POS terminals. Orders made by a customer within a single visit are added to the customer's guest tab. When all selected menu items have been added, the order is registered, and the guest tab is sent for payment. For the menu items that belong to the Stock item class, service tickets (sales tickets, refusal tickets) are printed when the order is submitted. For example, sales tickets are used to inform the kitchen staff about which dishes need to be prepared. All service tickets are printed on the kitchen's ticket printer.

If an order is taken in the Restaurant waiter mode, the waiter selects the table (on the seating layout or in the data grid of tables and guest tabs), manually creates a new guest tab, and enters all of the given customer’s orders.

In Club waiter mode, an ID is issued for the customer, and a guest tab is opened in the Club cashier mode. After this is done, scanning the client's ID will assign all of this customer’s orders to this guest tab. An order is created automatically when you add the first menu item.

In Fast Food mode on the POS terminal, the guest tab will be created automatically when you add the first menu item to a new order.

Orders contain specifications, i.e. lists of menu items that have been added. An order can contain dishes, goods, services (simple and timed), and prepaid credits. If a timed service is added to the order, its price schedule must be included as its child item. You can add text comments and assign promotion categories to the specification items.

Menu items (including timed services) can be sold at a fixed price or according to a price schedule. If a menu item with a price schedule is added to an order, the total of the order will depend on the price schedule that has been entered for this menu item (i.e. the price will depend on the time of the day).

The order serves as a basis for creating both a bill to be paid for by the client, and, following payment, a receipt. If the Club service approach is used, bills are generated for all orders of the guest tab associated with the ID, which is presented by the customer.

If the sales of menu items are registered in different sales departments, an order can be paid for with multiple receipts.

Customers can pay for their orders using different payment methods (cash or non-cash, bank or club cards, etc.). All discounts, markups, and bonuses are taken into account when an order is paid for.

Depending on the stage of its processing, the order can have one of the following statuses:

A new order has the status Not ready. After the order is submitted, it receives the Submitted status. After that, the order becomes read-only. It cannot be edited or deleted; only its status can be changed.

Only orders with the Not ready status can be deleted. When deleting an order, you must specify which documents and associated operations must be deleted as well. If an order has already been submitted and its guest tab closed, you must reopen the guest tab in order to delete the order or order items.

If the Carry over guest tabs flag is set to Yes in the division where an order is opened, the order can be carried over to the next business day. After closing the business day, the user:

If an order or its item is part of a promotion category, the amount due is automatically adjusted according to applicable discounts and markups when the order is submitted. An auto-order is added to the guest tab specification as a separate order when the guest tab is opened. The amount due is also automatically adjusted.

The list of orders created on POS terminals of the enterprise is stored in the Orders document list. The list of orders can be opened for any date range based on one of the selected parameters: POS terminals, guest tabs, or business days. Depending on which option is selected, one of the following windows will open: