In Delivery mode, you can take customers' orders by phone, manage prep start and completion, assign couriers to deliver orders, and carry out financial transactions with couriers after deliveries. The delivery process consists of several steps. At each step, the guest tab receives one of the following delivery statuses:

Delivery can either be accepted immediately or only after the customer's confirmation. Orders can be delivered by a courier or picked up by the customer.

When taking a customer's order, the operator fills in the delivery address, order specification, and time the order will be delivered to the customer. If the customer has decided on his/her order and a delivery time, a receipt that will be paid by the customer later is printed. The order receives the Waiting for preparation status. If the customer is still unsure about some order parameters or if the delivery is scheduled for another day, the order is saved with the Waiting for customer confirmation status.

If the order has been paid for, its preparation, which includes delivery time, time en route, and preparation time as specified in the order window, starts automatically. At this time, the order receives the Preparation started status, and the kitchen printer prints the order ticket. Preparation of the order can also be started manually. If it is started manually, a confirmation will appear when it is time to start preparing the order.

After the preparation is complete, the chef scans the order ticket with the barcode scanner, and the delivery receives the Ready, not sent status. Alternatively, this status can be assigned manually by the delivery operator.

Next, the order is sent with the courier to the customer. It receives the En route status. The courier receives the order, the receipt, the order bill with the delivery address, and cash to use as change for the customer.

After the customer has received and paid for the order, the operator changes the delivery status to Closed.

If the customer comes in to pick up the order him-/herself, the order payment receipt is printed on the spot when he/she pays for and receives the order. After payment is completed, the delivery immediately receives the Closed status.

During the day, couriers will bring in payments and receive cash to provide change. At the end of the business day, a final transaction with the couriers is carried out, after which you can close the business day. After the business day is closed, all deliveries with the Closed status will be removed from the list of guest tabs for delivery. Deliveries with other statuses will continue to be processed on the next business day.

Below is a detailed description of the operations performed in Delivery mode:

At each of these steps in the delivery execution process, you can return to the previous step:

Start screen

After the user logs in to the program and selects the operating mode, the start screen with the list of delivery orders is displayed.

Guest tabs with warnings always appear at the top of the list. These warnings will inform you about delays in delivery confirmations or dish preparation times. Guest tabs without warnings are listed chronologically.

Guest tab list filter panel

A panel with the All guest tabs button and other buttons that correspond to delivery states is located on the left side of the screen:

This panel also displays the button, which is used for selecting deleted guest tabs.

The number of guest tabs in a particular state is displayed on the bottom right corner of each button. If this number includes a guest tab with a warning, the number of guest tabs will appear in red .

Pressing the All guest tabs button displays all guest tabs. When you press a button with a delivery state icon, only the guest tabs in the corresponding state will appear. Pressing allows you to view deleted guest tabs.

Context search in the guest tab list

When a physical keyboard is in use, a quick search by customer address and phone number can be made in the list of guest tabs. Enter a search term on the keyboard when the screen displays the guest tab list. The search term will appear at the top of the screen above the list. The list of guest tabs will be filtered by this search term.

Use the Backspace key to clear the search term.