When delivery orders are taken through a call centre, all guest tabs are created in the call centre and sent to a division.

In Delivery via call centre mode, guest tabs created in the call centre are sent to a division. Once guest tabs are received in the division, they can be confirmed and accepted.

Alternatively, the division can decline to execute an order that was taken by the call centre, for example, because of high work load or if necessary stock items are missing from the store. In this case, the delivery order will receive the Rejected by the venue status. This order can be re-sent to the division after its order specification is changed.

In Delivery via call centre mode, you cannot create new delivery guest tabs, but you can edit orders in guest tabs that were received previously but have not yet been paid for.

Operations carried out in Delivery via call centre mode:

After the user logs in to the program and selects the operating mode, the start screen with the list of delivery orders is displayed. On the left side of the screen, a filter panel for the guest tab list appears.