If you set up a delivery service in which orders are taken by phone, you can separate the order-taking process from dish prep and delivery. This is useful when delivery orders are taken through a call centre, while dish prep and delivery are executed by a restaurant chain’s venues, which may be spread out in different areas.

Delivery via call centre mode is used to process the requests that come in from the call centre. The call centre can belong to: 1) the division that will execute the order, 2) another division from the same segment, or 3) a division from a different segment .

Guest tabs that come in from the call centre have the Waiting for venue confirmation status. The venue views a guest tab and accepts it if it can be fulfilled by the division by the specified time. After the employee confirms the guest tab, it receives the Waiting for preparation delivery status.

If the division cannot fulfill the order, the guest tab receives the Rejected by the venue status. Once a guest tab has this status, the call centre can either edit it or send it to another division.

AllowGuestEdit = True

When dish prep starts, the delivery receives the Preparation started status, and order tickets are printed in the kitchen. Preparation can be started automatically based on the delivery time, time en route, and prep time indicated in the guest tab window. Alternatively, it can be started manually. If you select the manual option, the system will notify you that it is time to start preparation (a warning will be displayed in the list of delivery guest tabs).

After the preparation is complete, the chef scans the order ticket with a barcode scanner, and the guest tab receives the Ready, not sent delivery status. Alternatively, the chef can notify the delivery operator, who will change the status manually.

Next, the courier receives the order, receipt, a bill with the delivery address, and cash to use as change for the customer. The guest tab is assigned the En route delivery status.

Payment of a courier delivery order can be carried out in the division at any stage of the guest tab’s processing. After the customer has received and paid for the order, the operator changes the delivery status to Closed.

If the customer comes in to pick up the order herself, the guest tab payment receipt is printed on the spot when he/she pays for and receives the order. After the payment is completed, the delivery automatically receives the Closed status.

During the day, couriers will bring in payments and receive cash to provide change. At the end of the work day, final transactions are carried out with couriers, after which you can close the business day. After the business day is closed, all deliveries with the Closed status will be removed from the list of guest tabs for delivery. Guest tabs with other statuses will be carried over to be processed on the next business day.

Operations carried out in Delivery via call centre mode:

On delivery customer profiles, you can carry out the following operations:

At each delivery step, you can go back to the previous step:

After the user logs in to the program and selects the operating mode, the start screen with the list of guest tabs is displayed. On the left side of the screen, a filter panel for the guest tab list appears.