Deleting guest tab payments
Prev Chapter 39. Standard operations in Tillypad XL POS Next
Deleting guest tab payments
IN THIS SECTION
IN OTHER SECTIONS

© Tillypad, 2008-2017

Deleting guest tab payments

Revision History
13.08.2015
The Deleting guest tab payments chapter is now a separate file
01.09.2015
An introduction was added.
11.09.2015
A table listing operations and available options was added
21.09.2015

Sometimes you may need to correct errors that have occurred during the payment of a guest tab. In these situations, you can use operations from the Delete payments group to edit guest tabs and their orders, bills, or payments.

The table below shows which operations are carried out along with each of the deletion options. It also explains the conditions under which each deletion option is available.

Deletion option

Operations

Availability conditions

Delete payment

  • The guest tab has at least one bill with the Paid status.

  • The Permission to void payments and Void payment permissions must be enabled in the specification of the employee privilege set for the user role.

Edit payment

  • The guest tab has at least one bill with the Paid status.

  • The Permission to void payments, Void payment, Permission to pay bill, and Pay bill of own guest tab permissions must be enabled in the specification of the employee privilege set for the user role.

Void payment

  • If bills have been paid for, the associated receipts are deleted.

  • The bills are also deleted.

  • The guest tab receives the Open status if it had the In payment or Closed status before the payment was voided.

  • The guest tab has at least one bill (with any status).

  • The Permission to delete bill (return to make changes) and Delete bill of own guest tab (return to make changes) permissions must be enabled in the specification of the employee privilege set for the user role.

    To void payments in guest tabs with paid bills, enable the Permission to void payments and Void payment permissions.

    To void payments in guest tabs with the In payment or Closed status, enable the Permission to reopen guest tab and Reopen own guest tabs permissions.

Edit guest tab

  • If bills have been paid for, associated receipts are deleted.

  • Bills are also deleted.

  • The guest tab receives the Open status if before payment void it had the In payment or Closed status.

  • The guest tab is reopened for editing.

  • The guest tab has at least one bill (with any status).

  • The Permission to delete bill (return to make changes), Delete bill of own guest tab (return to make changes), Permission to change guest tab orders, Change orders on own guest tabs, Permission to pay bill, and Pay bill of own guest tab permissions must be enabled in the specification of the employee privilege set for the user role. In addition, at least one of the following permissions must be enabled: Send own guest tab to payment (and close it) and Send own guest tab to payment (without closing it).

    To edit a guest tab that has paid bills, enable the Permission to void payments and Void payment permissions.

    To edit a guest tab with the In payment or Closed status, enable the Permission to reopen guest tab and Reopen own guest tabs permissions.

Delete all

  • If bills have been paid for, associated receipts are deleted.

  • Bills are also deleted.

  • All orders in the guest tab are deleted.

  • The guest tab itself is deleted.

  • All bills connected to the guest tab are selected for deletion.

  • The Permission to delete bill (return to make changes), Delete bill of own guest tab (return to make changes), Permission to delete submitted orders, Delete submitted orders from own guest tabs, Permission to delete unready orders, Delete unready orders of one's own guest tab, Permission to delete guest tab, and Delete own guest tab permissions must be enabled in the specification of the employee privilege set for the user role.

    To delete a guest tab that has paid bills, enable the Permission to void payments and Void payment permissions.

    To delete payments in guest tabs with the In payment or Closed status, enable the Permission to reopen guest tab and Reopen own guest tabs permissions.

Different Delete payments options suit different situations.

For example, if the wrong bill has been paid, you can use the Delete payment option. This operation allows you to return the guest tab and its orders and bills to their pre-payment state.

The Edit payment option is ideal when you want to edit a payment specification after the receipt has already been printed. This may be necessary if, for example, you have already entered the entire cash payment amount into the payment specification when the customer suddenly realises that he does not have enough cash on hand and wants to pay a portion of the total using a debit card.

The Void payment option is used when during or after guest tab payment you realise that the wrong guest tab was selected and sent to payment.

The Edit guest tab option is used when you need to make changes to an order that has already been paid for, if for example, a customer sees an item he did not order on the receipt during payment.

And finally, the Delete all option is used when the goods, dishes and services in the guest tab have not actually been sold and/or provided, for example, if the guest tab was created for training purposes.

Payments can be deleted in FastFood , Restaurant waiter , Reservations , Club cashier , Delivery , Delivery via call centre , and Administrator modes.

To delete payments, select a guest tab and choose the Delete payments command in the context menu. This command becomes available if the guest tab has at least one bill.

Figure 39.122. Deleting guest tab payments


If the guest tab only has one bill, you will be prompted to choose a deletion method. If the guest tab has two or more bills, you will first be prompted to select a bill.

Figure 39.123. Selecting a bill to delete payments


Select a bill with a payment that needs to be deleted, or choose the All option if all bill payments for this guest tab need to be deleted. To cancel the operation press Cancel.

Figure 39.124. Selecting guest tab payment deletion method


Select one of the following payment deletion methods: