Delivery mode is created for taking and executing delivery requests within one division. In Delivery mode, you can take customers' orders, manage prep, assign couriers to deliver orders, and carry out financial transactions with couriers.

The delivery process consists of several steps. At each step, the guest tab receives one of the following delivery statuses:

The ordered dishes can be delivered by the courier or picked up by the customer.

When taking a customer's order, the operator fills in the delivery address, the guest tab specification, and the time the order will be delivered to the customer. If the customer has decided on his/her order and a delivery time, a receipt is printed for later payment by the customer. The delivery guest tab receives the Waiting for preparation status. If the delivery is scheduled for a future date or if the customer plans to call again to clarify the order, the request will be saved with the Waiting for customer confirmation status.

Order prep can start automatically or manually. If it starts automatically, the system task assigns the Preparation started status to the guest tab depending on the delivery time, time en route and preparation time specified in the guest tab window. At the same time, the order ticket is printed in the kitchen. When order prep starts manually, it is the operator who controls the prep start time. If the preparation does not start in time, a warning appears next to the guest tab.

After the preparation is complete, the chef will scan the order ticket using the barcode scanner, and the delivery will receive the Waiting to be sent status. Alternatively, the chef can notify the delivery operator, who will change the status manually.

Next, the courier receives the order, receipt, bill with the delivery address, and cash to use as change for the customer. The guest tab is assigned the En route status.

After the customer has received and paid for the order, the operator changes the delivery status to Closed.

If the customer comes in to pick up the order him-/herself, the order payment receipt is printed on the spot when he/she pays for and receives the order. After payment is completed, the delivery immediately receives the Closed status.

During the day, couriers will bring in payments and receive cash to provide change. At the end of the work day, final transactions are carried out with couriers, after which you can close the business day. After the business day is closed, all guest tabs with the Closed status, as well as deleted guest tabs, will be removed from the list of delivery guest tabs. Guest tabs with other statuses will be carried over to be processed on the next business day.

Operations carried out in Delivery mode:

At each of these steps, you can return to the previous step and:

On delivery customer profiles, you can carry out the following operations:

Start screen

After the user logs in to the program and selects the operating mode, the start screen with the list of guest tabs is displayed.

Guest tabs with warnings always appear at the top of the list. These warnings will inform you about delays in delivery confirmations or dish preparation times. Guest tabs without warnings are listed chronologically.

Guest tab list filter panel

A panel with the All guest tabs button and other buttons with delivery statuses is located on the left side of the screen. The number of guest tabs with a particular status is displayed on the upper right corner of each status button. The number of guest tabs appears in red if there are guest tabs with warnings .

Pressing the All guest tabs button displays all guest tabs. When you press a delivery status button, only the guest tabs with the corresponding status will appear.

Context search in the guest tab list

When a physical keyboard is in use, a quick search by customer address or phone number can be made in the list of guest tabs. Enter a search term on the screen with the guest tab list. The search term will appear at the top of the screen above the list. The list of guest tabs will be filtered by this search term.

To clear the search box, use the Backspace key.