Payment refunds

Payment refunds

Payment refunds have been made easier in the 9.1 release. To make a refund, select one of the payment deletion methods.

Figure 2.53. Options for deleting a guest tab payment


The details displayed about an operation depend on how many bills in the guest tab will have payments deleted from them:

  • the guest tab contains one paid bill.

    • all items are deleted: payments, the bill, orders, and the guest tab.

      The operation is unavailable if the bill of this guest tab is used to pay for an order from a different guest tab.

    • the guest tab is edited: the payment and the bill are deleted, and you can return to order modification.

      If the bill linked to this guest tab contains an order from a different guest tab, you need to edit the current guest tab. Before you delete the bill, you need to save the order linked to the other guest tab. Before the bill can be returned to payment, you need to add the saved order to the bill.

    • the payment is cancelled: payments and the bill are deleted, the guest tab receives the Open status.

      If the bill linked to a different guest tab contains an order from the other guest tab, all guest tabs with orders belonging in the bill receive the Open status.

    • the payment is edited: payments are deleted, and new payment methods are entered.

  • the guest tab contains multiple paid bills:

    • all bills have been selected for payment refunds:

      • all items are deleted: payments, bills, orders, and the guest tab.

        The operation is unavailable if one of the bills of this guest tab is used to pay for an order from a different guest tab.

      • the guest tab is edited: payments and bills are deleted, and you can return to order modification.

        If one of the bills linked to this guest tab contains an order from a different guest tab, you need to edit the current guest tab. Before you can delete bills, you need to save the orders associated with other guest tabs. Before the bill can be sent to payment, you need to add these saved orders to it.

      • the payment is cancelled: payments and bills are deleted, and the guest tab receives the Open status.

        If one of the bills linked to this guest tab contains an order from a different guest tab, all guest tabs with orders in the bill receive the Open status.

      • the payment is edited: payments are deleted, and new payment methods are entered.

    • a specific bill has been selected for a payment refund:

      • the guest tab is edited: the payment and the bill are deleted, and you can return to order modification.

        If the bill linked to this guest tab contains an order from a different guest tab, you need to edit the current guest tab. Before you delete the bill, you need to save the order linked to the other guest tab. Before the bill can be returned to payment, you need to add the saved order to the bill.

      • the payment is cancelled: payments and the bill are deleted, the guest tab receives the Open status.

        If the bill linked to a different guest tab contains an order from the other guest tab, all guest tabs with orders belonging in the bill receive the Open status.

      • the payment is edited: payments are deleted, and new payment methods are entered.